Syarat dan Ketentuan

Hai Citilinkers, Selamat Datang di Portal Refund Pelayanan Jasa Penumpang Pesawat Udara (PJP2U) atau Passenger Service Charge (PSC) CGK Citilink

Sehubungan dengan perpindahan terminal penerbangan Citilink Indonesia di Bandara Internasional Soekarno-Hatta (CGK) dari terminal 3 ke terminal 1B (domestik) dan terminal 2F (internasional), Citilinkers dapat melakukan pengajuan pengembalian selisih biaya Pelayanan Jasa Penumpang Pesawat Udara (PJP2U) atau Passenger Service Charge (PSC) dengan syarat dan ketentuan berikut :

  1. Pengembalian selisih biaya PJP2U atau PSC berlaku untuk penerbangan domestik dan internasional dari bandara Internasional Soekarno Hatta mulai penerbangan tanggal 15 Maret 2025 dan seterusnya dengan tanggal pembelian tiket sebelum 26 Februari 2025;
  1. Metode Pembayaran Refund

Kanal Pembayaran Tiket

Kanal Pengembalian Dana

Durasi Refund

Tunai

Rekening Penumpang

 15 (lima belas) hari kerja*

Kartu Kredit

Kartu Kredit pembayar

30 (tiga puluh) hari kerja*

Kartu Debit/OVO

Transfer Rekening Penumpang

30 (tiga puluh) hari kerja*

E-Wallet

Saldo Akun E-Wallet

30 (tiga puluh) hari kerja*

*Durasi refund terhitung sejak tanggal pengajuan dan kelengkapan dokumen diterima

*Pengkreditan dana melalui kartu kredit/debit sesuai dengan kebijakan masing-masing Bank penerbit kartu/debit.

 

  1. Dokumen yang perlu dilampirkan sesuai dengan jenis pembayaran yang dilakukan sebagai berikut:

Kanal Pembayaran  Tiket

Dokumen (Soft Copy)

Tunai

1.   KTP/SIM/Paspor salah satu penumpang

2.  Buku tabungan bagian depan atau screen capture m-banking yang menginformasikan nama dan nomor rekening penerima refund

Kartu Kredit

       KTP/SIM/Paspor pemilik kartu kredit

Kartu Debit/OVO

1.   KTP salah satu penumpang

2.  Buku tabungan bagian depan atau capture m-banking yang menginformasikan nama dan nomor rekening penumpang

E-Wallet

1.   KTP pemilik akun E-wallet

2.  Bukti pembayaran tiket dan Screen capture Akun E-wallet

  1. Biaya-biaya yang timbul atas pengembalian selisih biaya PJP2U atau PSC akan ditanggung oleh pelanggan, sesuai ketentuan yang berlaku dari masing-masing bank;
  2. Apabila PJP2U atau PSC akan direfund bersamaan dengan tiket, Citilinkers dapat mengakses link refund berikut https://refundcustomer.citilink.co.id/
  3. Batas waktu pengajuan refund selisih PJP2U atau PSC dapat dilakukan maksimal 6 (enam) bulan sejak tanggal 15 Maret 2025.

Untuk informasi lebih lanjut, Citilinkers dapat menghubungi:

  • Contact Center24 Jam 0804 1 080808 dan International Contact Center +6221 5088 6390
  • Live chatpada website, mobile apps dan WhatsApp Citilink 0811 1011 0808
  • Email customercare@citilink.co.id
SAYA TELAH MEMBACA, MEMAHAMI, DAN SETUJU ATAS SELURUH SYARAT & KETENTUAN YANG TELAH DIATUR

Terms and Conditions

Hi Citilinkers, Welcome to Citilink's Aircraft Passenger Services (PJP2U) or Passenger Service Charge (PSC) CGK Refund Portal.

In connection with the displacement of Citilink Indonesia’s terminal at Soekarno-Hatta International Airport (CGK) from terminal 3 to terminal 1B (domestic) and terminal 2F (international), Citilinkers can apply for a refund of the cost difference in Aircraft Passenger Services (PJP2U) or Passenger Service Charge (PSC) with the following terms and conditions:

  1. 1. The refund of the difference in PJP2U or PSC fees applies to domestic and international flights from Soekarno Hatta International Airport from March 15, 2025 onwards with a ticket purchase date before February 26, 2025;
  1. Refund Payment Method

Ticket Payment Channel

Refund Channel

Refund Process Duration

Cash

Passenger Account

 15 (fifteen) working days*

Credit Card

Credit Card payer

30 (thirty) working days*

Debit Card/OVO

Transfer Passenger Account

30 (thirty) working days*

E-Wallet

Account Balance E-Wallet

30 (thirty) working days*

*The refund process duration starts from the submission date with all necessary documents submitted

*Crediting funds through credit/debit cards according to the issuing bank's policy.

 

  1. Documents that need to be attached according to the type of payment made are as follows:

Ticket Payment Channel

Documents (Soft Copy)

Cash

1. ID card/Passport/Driver’s License of one of the passengers (refund recipient)

2. The first of saving book or screen capture m-banking that inform the name and account number refund recipient

Credit Card

       Cardholder’s ID card/Passport/Driver’s License

Debit Card/OVO

1.   ID card/Passport/Driver’s License of one of the passengers (refund recipient)

2.  The first of saving book or m-banking screen capture inform the passenger's name and account number refund recipient

E-Wallet

1.   E-wallet account owner's ID card/Passport/Driver’s License

2.  Ticket payment receipt and screen capture E-wallet Account

  1. Costs incurred on processing refund of the difference in PJP2U or PSC fees will be borne by the customer, in accordance with the applicable provisions of each bank.
  2. If the PJP2U or PSC will be refunded together with the ticket, please access the refund link https://refundcustomer.citilink.co.id/
  3. Refund requests for the difference in passenger service charges must be submitted no later than 6 (six) months after March 15, 2025.

For more information, Citilinkers can contact:

  • 24-hour Contact Center 0804 1 080808 and International Contact Center +6221 5088 6390.
  • Live chat on Citilink website, mobile apps dan WhatsApp +62811 1011 0808
  • Email customercare@citilink.co.id

I ACKNOWLEDGE AND AGREE TO ALL THE TERMS & CONDITIONS THAT HAVE BEEN ARRANGED